RETURN POLICY

Any complaint regarding the condition of the delivered products must be brought to our attention within a maximum of 72 hours of receiving the order, by phone or by e-mail at shop@andreearaicu.ro , and we will resolve it.

If the products cannot be delivered or their integrity is affected during delivery, you can request a refund of the amounts already collected by SC ANDREEA RAICU INTERNATIONAL SRL , but not additional compensation. The maximum amount of our company's obligations in the event of non-delivery or improper delivery of a package/product is the amount collected for the respective order.

If you have changed your mind about your purchase, you can return the package to us within 14 calendar days and you will receive your money back, provided that the package is in the same condition in which you received it.

Thus, the returned product must be in the same condition in which it was delivered, in the original packaging (including the protective film, if any), with all related accessories/consumables, without showing any signs of wear, modification or consumption, both in the case of the product and the accessories/consumables that accompany it, with intact labels and the original documents that accompanied it (tax invoice, instructions, etc.).

Upon receipt, the package will be checked to see if it meets the above-mentioned conditions. Otherwise, it will be refused. Thus, packages containing products in a different condition than the one in which they were delivered, those whose return has not been notified in advance, as well as those containing products damaged during transport as a result of inadequate packaging, will be refused.

The law also provides that contracts for the supply of products that, by their nature, cannot be returned or that can degrade or deteriorate quickly cannot be terminated unilaterally (art. 10 letter c).

The payment for returning the package is the responsibility of the customer, and SC ANDREEA RAICU INTERNATIONAL SRL will refund the customer the value of the returned products, after verifying that they are in the condition in which they were shipped. The return is sent by any courier company, with the exception of Posta Romana and EASYBOX.

If you have opted for a refund of the amount paid for the purchase and the product you returned meets the return conditions, we will refund your money, less the cost of shipping, to the account you specified in the return form, or to your card, if you paid by card. The money will be visible in your account or card within a maximum of 14 calendar days.

By way of exception to the above conditions, only if the delivered products do not comply with the specifications mentioned in the buyer's order or present manufacturing defects within the first 24 hours of receipt, the return can be made at the expense of SC ANDREEA RAICU INTERNATIONAL SRL , the customer being able to opt for the replacement of the products or the immediate refund of their value. The rules regarding the return of the products in their original condition apply, except in situations where the manufacturing defects were found after the products were unsealed.

Unless otherwise stated, products that can be accessed online (meditations, video or audio courses or any other format) cannot be returned after purchase. If, however, you wish to return them, this can only happen if you have not accessed them. If the online product is defective, unavailable or does not work according to specifications, you can request its return at any time. After return, the product will be removed from your account and you will no longer be able to access it.

Wrong size

In most cases, products that do not fit your size can be replaced with an identical product, the same model and the same details, but in the size you requested, one size up or down, or with another model within the limits of available stock. In this situation, the refund of the value of the products does not apply. The return for the replacement of the size is accepted only once. However, in certain situations, we reserve the right to refuse the replacement of products that do not fit your size, according to OUG 130/2000 art. 10 letter. c).

The customer is responsible for paying for the shipping for the exchange procedure.

If you wish to exchange the product for another color/size or model, please contact us in advance by email at shop@andreearaicu.ro, clearly specifying the order number, your name and the product you wish to exchange. Any product exchange can only be made within the limits of available stock and within a maximum of 14 calendar days from receipt of the order.