RETURN POLICY

Any complaint regarding the condition of the delivered products must be brought to our attention within a maximum of 72 hours from receiving the order, by phone or by e-mail to shop@andreeraaicu.ro , and we will resolve it.

If the products cannot be delivered or their integrity is affected during delivery, you can request the return of the amounts already collected by SC ANDREEA RAICU INTERNATIONAL SRL , but not additional compensation. The maximum value of our company's obligations in case of non-delivery or improper delivery of a parcel/product is the amount collected for the respective order.

If you have changed your mind about the purchase you made, you can return the package to us within 14 calendar days and you will receive the money back, provided that the package is in the same condition in which you received it.

Thus, the returned product must be in the same condition in which it was delivered, in the original packaging (including the protective film, if it exists), with all related accessories/consumables, without showing signs of wear, modification or consumption, both in the case of the product, as well as of the accessories/consumables that accompany it, with intact labels and the original documents that accompanied it (tax invoice, instructions, etc.).

Upon receipt, the package will be checked to see if it meets the above mentioned conditions. Otherwise, it will be refused. Thus, parcels containing products in a different state than the one in which they were delivered, those whose return was not notified in advance, as well as those containing products damaged during transport as a result of improper packaging, will be refused.

The law also provides that contracts for the supply of products that by their nature cannot be returned or that can degrade or deteriorate quickly cannot be unilaterally terminated (art. 10 letter c).

Payment for the return of the package falls to the customer, following that SC ANDREEA RAICU INTERNATIONAL SRL will refund the customer the value of the returned products, after ascertaining that they are in the condition in which they were shipped.

If you opted for the refund of the amount paid for the purchase and the product you returned meets the return conditions, we will return the money, less the cost of the transport, to the account specified by you in the return form, or to the card, if you paid with the card. The money will be visible in your account or on your card in a maximum of 14 calendar days.

As an exception to the conditions above, only if the delivered products do not conform to the specifications mentioned in the buyer's order or have manufacturing defects within the first 24 hours of receipt, the return can be made at the expense of SC ANDREEA RAICU INTERNATIONAL SRL , the customer can opt for the replacement of the products or the immediate return of their value. The rules regarding the return of the products in their original condition apply, with the exception of situations where manufacturing defects were found after unsealing the products.

Unless otherwise stated, products that can be accessed online (meditations, video or audio courses or any other format) cannot be returned after purchase. If, however, you want to return them, this can only happen if you have not accessed them. If the online product is defective, unavailable or does not work according to specifications, you can request its return at any time. After returning, the product will be removed from your account and you will no longer be able to access it.

Incorrect size

In most cases, the products that do not fit you in terms of size can be replaced with an identical product, the same model and the same details, but in the size requested by you, one size up or down, or with another model within the available stock limit . In this situation, the refund of the product value does not apply. The return for the replacement of the size is accepted only once. However, in certain situations, we reserve the right to refuse the replacement of products that do not match in size, according to GEO 130/2000 art. 10 lit. c).

If you want to exchange the product for another color/size or another model, please contact us in advance by email at shop@andreeraicu.ro in which you will clearly specify the order number, your name and the product you want to exchange . Any product exchange can only be made within the available stock.